From the provided case study on redesigning The New York Times app, here are three major things that can be learned or noticed about the design process: 1 Identifying User Pain Points: The case study begins by addressing the problems faced by users of The New York Times app. This is a crucial step in the design process, as it highlights the importance of understanding user pain points and dissatisfaction. By identifying issues like coverage, life-changing events, lack of usage, and irrelevant content, the design team can focus on solutions that directly address these problems and improve the user experience. 2 User-Centered Design: The proposed solution, "Timely," demonstrates a user-centered approach to design. Instead of completely overhauling the existing app, the team suggests adding a subtle and useful feature that caters to users' specific needs and habits. This approach aligns with the principle of designing with empathy for the end users, ensuring that the new feature fits seamlessly into their daily routines and provides value. 3 Behavioral Design and Habit Formation: The case study emphasizes the importance of building incentives and lasting habits for users. By sending timely notifications and delivering articles tailored to each user's interests and habits, the design team aims to keep users engaged with the app over the long term. This highlights the application of behavioral design principles to encourage desired user behaviors, such as regular engagement with the app, ultimately fostering user loyalty. In summary, this case study showcases the significance of user-centric design, addressing specific user pain points, and employing behavioral design strategies to create a more engaging and valuable user experience. These principles are fundamental to the UX design process.